The posting
We are seeking a dedicated and resilient Credit Collections Executive who is committed to delivering positive outcomes through professional and empathetic communication. You are a strong team player with excellent emotional intelligence, patience in managing debtors, and the ability to build rapport while effectively negotiating repayment solutions.
Why Join Us?
- Be part of a trusted automotive and financial services group with over 35 years of industry experience
- Build expertise in negotiation, conflict resolution and customer relationship management
- We believe in respectful, solution-oriented debt recovery that balances business objectives with customer needs
- Work alongside colleagues across vehicle sales, and financing, giving you exposure to the full customer journey
- Work from our four-storey Dickson Auto Centre, within an integrated ecosystem spanning vehicle sales, financing, insurance and aftersales
Core Responsibilities:
- Manage a portfolio of customer accounts and follow up on outstanding payments
- Contact customers to negotiate repayment arrangements and resolve account-related matters professionally
- Process collections, payments, refunds, account adjustments, and GIRO applications accurately
- Prepare collection notices, full settlement quotations, vehicle release letters, and related documentation
- Coordinate with internal teams, dealers, and external stakeholders to ensure smooth account resolution
- Maintain accurate records and ensure compliance with company SOPs and regulatory requirements
- Support administrative duties, process improvements, and other ad hoc assignments as required
Job Requirements:
- Minimum O Level with at least 1 year of relevant experience in a similar role
- Strong communication, negotiation, and interpersonal skills
- Proficient in Microsoft Office
- Detail-oriented, organised, and able to manage multiple priorities
- A team player with integrity, professionalism, and good emotional intelligence



