The posting
Job Summary
To serve as the main contact between customers and the company, managing professional relationships and ensuring customer satisfaction through effective communication and problem resolution.
Responsibilities
- Manage corporate B2B customer accounts independently to maintain strong business relationships
- Respond promptly to individual B2C customer inquiries and resolve concerns to ensure satisfaction
- Communicate clearly with customers to resolve operational issues efficiently
- Proactively contact customers to collect feedback and identify opportunities to enhance service quality
- Complete administrative and paperwork tasks accurately during downtime to support team operations
- Perform additional duties assigned by the Line Manager to support business needs
Required competencies and certifications
- Use basic computer functions, including MS Office Suite, to complete daily tasks efficiently
- Apply strong communication skills to collaborate effectively with customers and team members
- Demonstrate willingness to learn new skills and adapt beyond current job scope as needed



