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Open nowPosted 23 days ago

CUSTOMER CALL CENTRE OFFICER (CONTRACT) #FL

MyCareersFuture94,028 open roles

Pay
SGD 2,400 – SGD 2,600 a month
Where
Central, Singapore
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Your applicationOpen nowCUSTOMER CALL CENTRE OFFICER (CONTRACT) #FLMyCareersFuture · Central, Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MyCareersFuture's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 23 days ago

The posting

Ang Mo Kio Mon to Fri, Office Hours 1 Year Contract, Renewable Basic Salary + Performance Incentives

  • To deliver personalized and high-standard professional service to customers on related enquiries in an effective and efficient manner.
  • Attend to customers’ feedback or complaints in a timely manner.
  • To handle calls within the First Call Resolution and only to escalate complex cases to Department Officer.
  • Create or update customer interactions accurately within CRM to keep track of customers’ enquiries and history.
  • Providing feedback on behalf of customers on the effectiveness and soundness of policies and procedures.
  • To meet the productivity components on both individual and team level (AHT, TPH, SL targets)
  • Taking care of own wellbeing and contribute productively and effectively.
  • To meet the quality components (CSAT, monthly quiz and audit targets)
  • To be cross trained in another skillset or domain

Fiona Leow(R21100211)

Senior Consultant

RecruitFirst Pte Ltd (E.A.13C6342)

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    The review screen in CV Rocket: how each CV was read, round by round.

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  4. Every reply, sorted

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3×

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