Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 10 days ago

Customer Care Consultant

MyCareersFuture94,028 open roles

Pay
SGD 3,000 – SGD 4,000 a month
Where
Central, Singapore
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Care ConsultantMyCareersFuture · Central, Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MyCareersFuture's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 10 days ago

The posting

We are looking for a service-oriented Customer Care Consultant to join a growing customer service team within the insurance industry.

In this role, you will be the first point of contact for customers, providing timely and professional assistance across various service channels. This is an excellent opportunity for someone who enjoys interacting with people, resolving enquiries, and delivering a positive customer experience.

Key Responsibilities

  • Handle customer enquiries and service requests through phone, email and other communication channels.
  • Provide accurate information on insurance products, policies, procedures and services.
  • Assist customers with policy-related enquiries, documentation, account updates and general servicing requests.
  • Understand customers' needs and provide appropriate solutions or guidance.
  • Resolve customer concerns and complaints professionally, escalating complex cases where necessary.
  • Follow up on outstanding enquiries to ensure cases are resolved within the required service standards.
  • Maintain accurate records of customer interactions and updates in internal systems.
  • Work closely with internal departments to facilitate the resolution of customer requests.
  • Ensure all interactions are handled in accordance with internal procedures, regulatory requirements and service standards.
  • Contribute towards achieving customer satisfaction and service quality targets.

What We're Looking For

  • Diploma or Degree in any discipline.
  • Prior experience in customer service, contact centre, banking, insurance or financial services would be advantageous.
  • Candidates with strong customer service skills from other industries are welcome to apply.
  • Strong verbal and written communication skills.
  • Customer-focused with good interpersonal and problem-solving abilities.
  • Able to manage customer enquiries calmly and professionally.
  • Comfortable working in a fast-paced and service-oriented environment.
  • Good attention to detail and ability to manage multiple customer requests effectively.
  • Familiarity with insurance products or policy servicing will be an advantage.

Interested candidates you may submit your resume in word format to [email protected]. Do note that only shortlisted candidates will be notified.

Jeremy Tang ZhiHao

Quess Selection & Services

EA Licence Number: 23C2060 / R1325165

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to Quesscorp Singapore’s PDPA and e2i’s PDPA.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against MyCareersFuture's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on MyCareersFuture's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    MyCareersFuture's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.