The posting
CUSTOMER CONTACT CENTRE ADVISOR | GLOBAL MNC | UP TO $3,500
📍 Tai Seng – Convenient MRT Location 💰 Basic up to $3,500/month 🎁 AWS + Monthly Customer Service Incentive 💵 $100 Monthly Transport Allowance ✨ $1,400 Flexible Benefits / Year 💰 Additional Upsell & Sales Lead Incentives ⏰ OT Payable 🏠 1-Day WFH per week after confirmation, subject to prevailing policy
Join a leading global logistics MNC and be part of a large Customer Contact Centre team supporting customers with their international shipment and service enquiries.
Key Responsibilities • Manage customer interactions through phone, email and other contact channels • Process bookings and provide information on shipment status, transit times, customs requirements, pricing and services • Handle customer enquiries professionally and provide effective service recovery • Take ownership of customer issues and follow through until resolution • Coordinate with Operations and internal teams to resolve shipment-related matters • Identify customers' needs and introduce suitable products or value-added services • Capture customer feedback and identify opportunities to improve service delivery • Maintain accurate information within customer management systems • Deliver a consistently high standard of customer experience
Working Arrangement • Shift work based on a monthly round-robin schedule • 3-month probation period • Potential to work remotely once per week after confirmation, subject to prevailing company policy
📩 Interested candidates, do submit your resume to : [email protected] OR telegram @jocelynchan
Jocelyn Chan | Consultant | Recruit Express Pte Ltd (Healthcare & Lifescience) Company EA Licence number : 99C4599 Personnel EA License: R1331820



