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Open nowPosted 8 days ago

Customer Experience Officer

MyCareersFuture94,028 open roles

Pay
SGD 2,500 – SGD 3,000 a month
Where
Singapore
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Your applicationOpen nowCustomer Experience OfficerMyCareersFuture · Singapore

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7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
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  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 8 days ago

The posting

🎵 🎵Love music, people, and creating great customer experiences? Join an established music education group with centres islandwide across Singapore!🎵🎵

We are looking for a friendly, energetic, and service-oriented Customer Experience Officer to support daily centre operations, engage with students and parents, and drive enrolment growth through excellent customer service and soft-selling skills.

Key Responsibilities

  • Provide warm and professional front-desk customer service to students, parents, and walk-in enquiries
  • Handle course enquiries, class registrations, scheduling, and payments
  • Build strong relationships with parents and students to enhance customer experience and retention
  • Recommend suitable music programmes and support enrolment conversions
  • Support daily centre operations and administrative duties
  • Coordinate lesson schedules, teacher arrangements, and classroom utilisation
  • Assist in centre events, performances, workshops, and promotional activities
  • Handle customer feedback and resolve issues promptly and professionally

Requirements

  • Minimum GCE N/O Level, Diploma, or equivalent
  • Prior experience in customer service, retail, education, enrichment, or sales environment preferred
  • Strong communication and interpersonal skills
  • Comfortable interacting with children, parents, and students
  • Service-oriented with good sales and customer engagement skills
  • Able to work on both weekends
  • Willing to work at different centres across Singapore when required

Preferred Qualities

  • Cheerful, outgoing, and customer-focused personality
  • Passion for music, education, or enrichment industry
  • Positive attitude with strong teamwork skills
  • Able to multitask in a fast-paced environment

Benefits

✨ Attractive salary + incentives ✨ Career progression opportunities ✨ Training and mentorship provided ✨ Dynamic and supportive working environment ✨ Opportunity to work with an established music education brand

✨ We value every application, but only shortlisted candidates will be contacted. Thank you for considering this opportunity!

CanWorkOne.SG Employment Pte Ltd | EA License No. 26C3357 EA Personnel: Tan Soon Hock (Steven) | Registration No. R1109889

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