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Open nowPosted 8 days ago

Customer Experience Specialist

MyCareersFuture94,028 open roles

Pay
SGD 1,500 – SGD 1,800 a month
Where
Central, Singapore
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Your applicationOpen nowCustomer Experience SpecialistMyCareersFuture · Central, Singapore

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The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 8 days ago

The posting

The Customer Experience Specialist is the frontline representative of MHC, responsible for delivering a seamless and positive experience for clients and employees by promoting healthcare services, digital platforms, and employee benefits through onsite engagements, roadshows, and health events. The role works closely with Client Relationship Managers to support client accounts, provide product and platform guidance, drive employee engagement, gather feedback, address service-related concerns, and assist with administrative and operational tasks, ensuring high service standards and strong client satisfaction across all touchpoints.

  • Attend client roadshows, health events, onsite engagement activities andemployee briefings to represent MHC and its services
  • Engage with employees, HR representatives and client stakeholders onsiteto understand their needs and provide appropriate guidance
  • Promote awareness and utilization of MHC’s healthcare services, digital platforms, benefits and available programs
  • Conduct demonstrations and provide guidance on the use of MHC apps, digital platforms and key processes such as but not limited to clinic access, claims submission, telemedicine, referrals and other relevant benefits
  • Support onsite campaigns and initiatives aimed at increasing employee engagement and utilization
  • Gather feedback from employees and clients, and highlight recurringissues, services gaps or opportunities for improvement to the Client Relationship Managers
  • Represent MHC professionally and ensure a consistent and positiveexperience across client touchpoints
  • Provide operational support to Client Relationship Managers in managing client accounts
  • Assist with backend tasks and follow-ups assigned by the Client Relationship Managers
  • Support the Client Relationship Managers in monitoring and following upon service-related issues to ensure timely closure
  • Assist with account-related administrative work, documentation and other operational requirements

Requirements:

  • Strong customer and client service orientation
  • Excellent verbal and communication skills
  • Strong interpersonal skills and ability to build rapport quickly withclients and employees
  • Good problem-solving skills with the ability to identify and escalateissues appropriately
  • Strong attention to details and follow-through
  • Comfortable working with digital platforms, systems and trackers
  • Adaptable and able to learn new products, processes and clientrequirements quickly
  • Strong teamwork andcollaboration skills
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