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Open nowPosted 12 days ago

Customer Relations Officer (EASE Private)

MyCareersFuture94,028 open roles

Pay
SGD 3,200 – SGD 4,200 a month
Where
Singapore
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Your applicationOpen nowCustomer Relations Officer (EASE Private)MyCareersFuture · Singapore

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Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 12 days ago

The posting

We are looking for a Customer Relations Officer (CRO) to support the EAST Programme for private housing and condominiums.

Job Responsibilities:

  • Coordinate site survey and installation appointments with homeowners.
  • Handle incoming calls and customer enquiries.
  • Follow up on customer requests, feedback and pending appointments.
  • Update case status, appointment details and customer information in the system.
  • Monitor case progress and coordinate schedule changes with relevant parties.
  • Perform other duties as assigned by the Project Manager or Management.

Requirements:

  • Minimum GCE 'A' Level.
  • Minimum 2 years of public relations/customer service experience in HDB upgrading projects.
  • Strong communication, interpersonal and customer service skills.
  • Pleasant personality with a friendly and professional disposition.
  • Good organisational and follow-up skills.
  • Comfortable handling phone calls and communicating with homeowners.
  • Able to work 5.5 days per week
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