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Open nowPosted 8 days ago

Customer Relationship Executive

MyCareersFuture94,028 open roles

Pay
SGD 2,600 – SGD 3,300 a month
Where
Singapore
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Your applicationOpen nowCustomer Relationship ExecutiveMyCareersFuture · Singapore

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The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 8 days ago

The posting

Job Scope

  • Provide warm, professional and proactive frontline service to parents and students, ensuring enquiries are handled promptly and with a strong customer-focused approach.
  • Follow up closely with new leads, walk-in enquiries and trial class participants to promote suitable Chinese enrichment programmes and convert enquiries into enrolments.
  • Build strong relationships with parents and students through regular communication, service follow-ups and personalised learning recommendations to support customer satisfaction and retention.
  • Explain course details, promotions, class schedules and fee structures clearly to parents, while identifying opportunities to upsell or cross-sell relevant programmes, holiday courses and enrichment classes.
  • Handle customer feedback, objections and complaints with patience and professionalism, providing service recovery support and escalating complex cases to the Customer Relationship Manager when required.
  • Assist with registrations, renewals, withdrawals, make-up lessons and payment follow-ups, while ensuring a smooth and positive customer experience throughout the enrolment journey.
  • Maintain accurate records of leads, enquiries, customer interactions, enrolment status, payment status and follow-up actions to support sales tracking and service management.
  • Support centre sales and marketing activities, including promoting trial lessons, seasonal campaigns, referral initiatives and customer retention programmes.

Requirements

  • Diploma or higher qualification in business administration, marketing, education, customer service or a related field.
  • Prior experience in customer service, telesales, sales support, education centre operations or front desk advisory roles will be an advantage.
  • Sales-driven, service-oriented and confident in engaging parents, understanding their needs and recommending suitable programmes.
  • Pleasant personality with excellent interpersonal, communication, persuasion and customer service skills.
  • Patient, responsible, target-conscious, detail-oriented and able to manage multiple customer follow-ups in a fast-paced environment.
  • Comfortable using basic computer systems to record leads, update customer information and track sales follow-up activities.
  • Able to work weekends and at least two weeknights.
  • Must be effectively bilingual in both English and Mandarin to liaise with Mandarin-speaking parents and students.

Branch Locations (Travelling required between these locations)

  • Thomson
  • Punggol
  • Sengkang

We regret that only shortlisted applicants will be notified.

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