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Open nowPosted 3 days ago

Customer Retention Specialist [CCP for Food Professionals and Associate]

MyCareersFuture94,028 open roles

Pay
SGD 3,600 a month
Where
Central, Singapore
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Your applicationOpen nowCustomer Retention Specialist [CCP for Food Professionals and Associate]MyCareersFuture · Central, Singapore

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 3 days ago

The posting

 Develop customer retention strategies by analysing customer behaviour, preferences, visit patterns and engagement to strengthen repeat visits and long-term customer relationships.

 Manage and optimise the Fnbees membership and loyalty programme, including customer segmentation, membership engagement and targeted retention initiatives.

 Monitor and analyse customer feedback, reviews, complaints and satisfaction trends to identify customer needs, recurring issues and opportunities for service improvement.

 Coordinate with operations and front of house to resolve customer issues and implement appropriate service recovery measures to enhance the overall customer experience.

 Develop and implement customer engagement initiatives for special occasions, celebrations, group dining, private events and seasonal experiences to encourage repeat visits.

 Plan and execute targeted customer communications through CRM, social media and direct outreach, using customer profiles and engagement data to deliver relevant promotions, menus, offers and event information.

 Analyse customer spending and purchasing behaviour to identify opportunities for relevant food, beverage, membership and event recommendations that support customer retention and business growth.

 Track customer engagement and retention performance and use feedback, membership activity and customer data to evaluate initiatives, recommend improvements and support cross-functional planning with restaurant, events and marketing teams.

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