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Open nowPosted 28 days ago

Customer Retention Specialist | Online

MyCareersFuture94,028 open roles

Pay
SGD 3,200 – SGD 4,600 a month
Where
Central, Singapore
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Your applicationOpen nowCustomer Retention Specialist | OnlineMyCareersFuture · Central, Singapore

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  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 28 days ago

The posting

Customer Retention Specialist | Online

One-Year Full-Time Contract Salary: S$3,200 - $3800 per month + up to S$800 monthly incentive

Ms Durian is looking for a customer retention specialist for driving online customer engagement, retention and repeat purchase. This role requires a confident and sales-driven individual to develop targeted engagement initiatives for Ms Durian's products and festivities offerings.

Responsibilities

  • Analyze customer purchasing patterns and preferences.
  • Identify high-value customer groups
  • Initiate appropriate engagement and retention actions.
  • Plan livestream themes, scripts, product bundles, vouchers and promotions.
  • Manage TikTok Shop campaign mechanics.
  • Develop trackable promotions that encourage viewers to visit our café.
  • Develop campaigns for café-exclusive products, seasonal menus and in-store offers.
  • Track livestream sales, performance and TikTok-attributed café visits.
  • Coordinate with the kitchen and fulfilment teams on stock and orders.
  • Support festive campaigns, product launches and café promotions.

Requirements

  • Confident, expressive and a team player.
  • Experience in live-commerce and e-commerce is preferred.
  • Familiar with TikTok Shop and Shopee is advantageous.
  • Willing to work in selected evenings, weekends and festive periods.
  • Experience in F&B, retail or consumer products is advantageous.

Please apply with your résumé, earliest starting date and links to any live-commerce / e-commerce that you have worked on.

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