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Open nowPosted 29 days ago

Customer Service Admin - West - WCDT

MyCareersFuture94,028 open roles

Pay
SGD 2,500 – SGD 3,500 a month
Where
Singapore
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Your applicationOpen nowCustomer Service Admin - West - WCDTMyCareersFuture · Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MyCareersFuture's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 29 days ago

The posting

Customer Service Executive

Responsible for managing customer orders, coordinating deliveries, and providing professional customer support. Work closely with internal teams, suppliers, freight forwarders, and warehouses to ensure smooth end-to-end order fulfilment and timely resolution of customer enquiries.

Key Responsibilities

Order Management & Coordination

  • Process and manage customer orders accurately and promptly.
  • Issue order confirmations and provide updates on delivery schedules.
  • Coordinate with operations, warehouse, and logistics teams to ensure timely deliveries.
  • Monitor order status and proactively follow up on delays or exceptions.
  • Coordinate sample approvals with customers to facilitate shipments.

Customer Service

  • Handle customer enquiries, complaints, delivery issues, and service requests professionally.
  • Keep customers informed of order changes, delays, and stock availability.
  • Build and maintain strong customer relationships.

Documentation & System Administration

  • Prepare and maintain order-related documents, including DOs, invoices, and shipping documents.
  • Update order, delivery, and customer information accurately in SAP.
  • Ensure proper and timely data entry in accordance with company procedures.

Internal & External Coordination

  • Liaise with Sales, Purchasing, Logistics, Finance, and Warehouse teams to ensure smooth order execution.
  • Coordinate with suppliers, freight forwarders, and 3PL providers on shipment and delivery matters.
  • Assist with audits, reports, and management requests related to customer service and order fulfilment.

Process Improvement

  • Identify recurring service issues and recommend appropriate solutions.
  • Support process improvements to enhance customer satisfaction and operational efficiency. Wecruit Pte Ltd | 20C0270 Tew Jie Wei | R22106822
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    The review screen in CV Rocket: how each CV was read, round by round.

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3×

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  • Who got the interview, and who heard nothing

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