The posting
We are seeking an experienced EV Vehicle Service Advisor to join our team at BYD By JC Pte Ltd. As an EV Vehicle Service Advisor, you will play a crucial role in providing exceptional customer service and technical support for our growing electric vehicle customer base. This is a full-time role based in our Teban Gardens West Region facility.
What you'll be doing
- Provide knowledgeable and friendly assistance to customers, answering questions about EV vehicle maintenance, repairs, and services
- Diagnose and troubleshoot EV-specific issues, and coordinate with the service team to ensure timely and high-quality repairs
- Liaise with customers to explain repair recommendations, estimated costs and timelines, and obtain their approval
- Maintain accurate records of all customer interactions, vehicle service histories, and completed work
- Stay up-to-date with the latest EV technologies, industry regulations, and best practices to provide customers with the most current information
- Foster a positive customer experience and promote the company's reputation for excellence in EV service and support



