The posting
Location: iMall (Marine Parade / East)
Jan & Elly is an established English Language School, focused on teaching Phonics and English to 4-12 year olds.
We’re looking for a friendly and organised Customer Service Associate to join our team on a full-time basis. This role is ideal for someone who enjoys working with people and supporting daily centre operations in a learning environment.
What You’ll Do
- Be the first point of contact for parents and visitors
- Handle walk-in enquiries, phone calls, and messages in promptly and in timely manner
- Support student arrival, waiting and dismissal
- Take charge of enrolment coordination and class scheduling
- Support teachers with day-to-day centre operations
What We’re Looking For
- Friendly, confident and professional communication skills
- Organised, detail-oriented and able to multitask with a strong sense of accountability
- Comfortable interacting with parents and young children
- Able to commit to working on both weekends (Saturday and Sunday) and three weekdays Weekday hours: 12pm-9pm Weekend hours: 9am-6pm
- Prior customer service or front desk experience is an advantage
- Willing to provide front desk support at other branches when operational needs require
Why Join Us
- Performance-based bonus opportunities
- Supportive and welcoming team environment
- On-the-job guidance provided
- Convenient location at iMall



