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Open nowPosted 7 days ago

Customer Service

MyCareersFuture94,028 open roles

Pay
SGD 2,300 – SGD 3,000 a month
Where
Central, Singapore
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Your applicationOpen nowCustomer ServiceMyCareersFuture · Central, Singapore

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The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 7 days ago

The posting

About JOVEN Electric

Established in Malaysia in 1983, JOVEN Electric is a home-grown water heater and home appliance brand with a presence across Southeast Asia.

JOVEN Electric (S) Pte Ltd was established in Singapore in 1995. Our Singapore office is located at Ubi Techpark, 10 Ubi Crescent.

We are looking for a responsible and customer-oriented Customer Service Officer to join our Singapore team. You will play an important role in supporting our customers from product enquiries through to after-sales service and service appointment coordination.

This is an office-based position with regular working hours and no shift work.

Key Responsibilities

  • Handle customer enquiries and after-sales service requests via phone, WhatsApp and other communication channels.
  • Arrange and coordinate service appointments with customers and service technicians.
  • Process customer orders, service requests and related documentation accurately.
  • Provide customers with basic product, warranty and service information.
  • Follow up on ongoing service cases to ensure that customers receive timely updates.
  • Handle customer feedback and complaints professionally and work towards appropriate resolutions.
  • Liaise with technicians, installers and internal departments to resolve customer issues.
  • Maintain accurate customer and service records in the company's systems.
  • Identify recurring customer or service issues and highlight them to management for improvement.
  • Assist with general administrative duties relating to customer service and after-sales operations.
  • Perform other reasonable duties as assigned from time to time.

Requirements

  • Minimum NITEC / Higher NITEC / Diploma or equivalent qualification.
  • At least 1 year of customer service, administrative or service coordination experience preferred.
  • Fresh graduates with a positive attitude and willingness to learn may also be considered.
  • Good written and verbal communication skills.
  • Patient, responsible and customer-service oriented.
  • Able to communicate clearly and professionally when handling difficult customer situations.
  • Organised and meticulous with good attention to detail.
  • Able to manage multiple customer cases and priorities at the same time.
  • Comfortable using Microsoft Office and general computer systems.
  • Able to work independently while being a good team player.
  • Experience in after-sales service, home appliances, service coordination or technical customer support would be an advantage.
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