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Open nowPosted 29 days ago

Customer Service Executive

MyCareersFuture94,028 open roles

Pay
SGD 3,000 – SGD 4,000 a month
Where
Central, Singapore
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Your applicationOpen nowCustomer Service ExecutiveMyCareersFuture · Central, Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MyCareersFuture's own form.

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The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 29 days ago

The posting

We are seeking a dedicated Customer Service Executive to join our team. The individual will be instrumental in ensuring a positive customer experience through effective communication and problem-solving, while also tabulating data and reports to provide valuable insights that support business strategies and initiatives.

KEY ROLES & RESPONSIBILITIES

  • Handle incoming customer inquiries promptly and accurately via phone and email.
  • Assist customers with feedback and concerns to ensure timely resolutions and achieve high levels of customer satisfaction.
  • Maintain professionalism and empathy when addressing customer concerns and complaints.
  • Collaborate with internal stakeholders, such as operations and sales teams, to ensure prompt resolution of customer queries and feedback.
  • Record detailed information of customer interactions, transactions, comments, and complaints using CRM software.
  • Identify opportunities for process improvements to enhance overall customer satisfaction.
  • Follow company policies and procedures to ensure consistent service delivery and adherence to quality standards.
  • Provide feedback to management on customer trends, issues, and suggestions for improvement.
  • Prepare and submit reports on a daily, monthly, and yearly basis.
  • Perform any other ad-hoc duties assigned.

KEY SKILLS, COMPETENCIES & BEHAVIOURS

  • Possess a Diploma in any discipline or equivalent qualifications
  • At least 2 years of demonstrated experience preferably in a call centre or customer service role
  • Excellent problem-solving abilities and a proactive approach to addressing customer needs.
  • Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
  • Experience in using any CRM software and other customer service tools would be advantageous.
  • Positive attitude and willingness to learn and adapt to changing business requirements.
  • Able to commit to rotational mid shift (11.30am to 8pm) and weekend/PH duties (8am to 2pm)
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