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Open nowPosted 30 days ago

Customer Service Executive

MyCareersFuture94,028 open roles

Pay
SGD 3,500 – SGD 4,500 a month
Where
Singapore
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Your applicationOpen nowCustomer Service ExecutiveMyCareersFuture · Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MyCareersFuture's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 30 days ago

The posting

  • Greet all customers with a smile upon entering Natureland, and to provide excellent service performance to customers.
  • To answer enquiries and address feedback (both compliments and complaints) from customers. If necessary, escalate the feedback to the supervisor.
  • To listen carefully to customers’ requests (including appointment bookings, service purchases, and memberships) and carry them out accurately.
  • To interact with both internal and external customers clearly and politely.
  • To clean and maintain the neatness and cleanliness of the counter.
  • To perform administrative duties such as ensuring customers fill in the e-form for each visit, settling daily sales figures, and checking insurance packages.
  • Ensure all customer sign in using the tablet providing their NRIC number and full name before the start of any services.
  • Answer phone calls for reservations in a polite and professional manner.
  • Monitor and respond promptly to reservations, queries, and complaints received via email and WhatsApp.
  • Confirm service type and duration with customers, communicate politely without disturbing them.
  • Oversee and update the outlet daily schedule board, including therapist assignments and room usage.
  • Assign therapists appropriately to customers and ensure full understanding of retail products and service types.

Job Requirements:

  • Previous experience in customer service or hospitality with excellent communication, interpersonal, and customer service skills.
  • Proficiency in Microsoft Office and booking software and POS system, computer and IT skills/knowledge are an advantage.
  • Comfortable working in a fast-paced environment.
  • Professional attitude and well-groomed appearance.
  • Ability to work flexible hours, including evenings, weekends, and public holidays, as per operational needs.
  • A positive attitude and a proactive approach to problem-solving.
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What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against MyCareersFuture's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on MyCareersFuture's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    MyCareersFuture's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

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  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

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  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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