The posting
Customer Service Role
- Render paying delegate sales registrations, including invoicing and payment processing.
- Render DS guest registrations: process pre-orders & send confirmation email.
- Registrations for sponsor attendees, sponsor/speaker guests and media partners in Oracle system.
- Setting up of event codes and pricing grids in Oracle system.
- Assist with Finance with delegate payment follow ups.
- Send out full event venue details a week before event.
- Send out Roundtable pre-registration emails to attendees when needed.
- Send out final reminder 1-2 business days before event (if required by DS or Producer).
- Attend to all customer enquiries and maintain good customer experience.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Small and LSE Events support:
- Prepare event holding slides.
- Pre-event support: generate badge list, liaise with print vendor for on time delivery of badges and event materials.
- Onsite event support as required by the Ops team.
- Post-event support: cancelling of no-shows in the Oracle system, cleaning up and updating data of delegate registrations.



