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Open nowPosted 15 days ago

Customer Service Executive - 6m contract (Medical Devices, WEST, Up to 4.5k) #HFT

MyCareersFuture94,028 open roles

Pay
SGD 3,500 – SGD 5,000 a month
Where
Central, Singapore
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Your applicationOpen nowCustomer Service Executive - 6m contract (Medical Devices, WEST, Up to 4.5k) #HFTMyCareersFuture · Central, Singapore

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The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 15 days ago

The posting

• Attend to customers enquiries i.e. product, maintenance, rental, price, delivery etc.

• Create new customer in system and screening of all partners.

• Liaise with customers and contractors on receiving of customer equipment, own equipment (rental), process order in ERP system, job scheduling, quote, follow up, delivery order & invoicing in accordance to company guideline and policy

• Check stock availability with factory/suppliers.

• Administer PR for service tools – record, rental orders, liaise with supplier/ logistic and verify invoice.

• Administrate FOA Service Warranty for Service Repair and work with Logistic for return and delivery to customer/ warehouse.

• Actively liaise with engineers, sales and other CS Executive on customer queries, technical issues, status and deliveries schedule

• Follow-up queries on pricing with factory and 3P suppliers and responsible for the creation of new part number where necessary.

• Coordinate with purchaser, warehouse and delivery service providers to arrange customer order delivery.

• Monitor weekly open orders and unbilled transactions.

• Support Service Sales on Contracts, rental and Spares both for local and overseas customers.

• Monitoring maintenance contract, rental schedule and coordinate with team for service scheduling, engineer dispatch and rental follow up action

• Observes run-out-date of contracts/ rental due, reminder to customer, service manager, supervisor and prepare renewal documents.

• To assist and stand-in for co-colleague’s task & role during her absence.

• Provide assistance to Service Managers in general administrative duties and monthly reports.

• Recommend the inventory planning based on consumption of high runner parts

• Any other additional duties not listed above that may be deemed as appropriate by the Service Manager.

• Take up Workplace Safety & Health responsibilities/ activities as per requested by the company.

Requirements:

* Diploma/Degree in Business, Supply Chain, Engineering or related discipline.

* 2–4 years of experience in Customer Service, Order Management or Service Coordination.

* Good to have SAP DW1 experience especially on the service module.

* Exposure to engineering, medical device or technical service industries is advantageous.

* Good communication, coordination and customer service skills.

For interested candidates, please submit your latest resume to [email protected]

Jacqueline Fong Hsin Ting (R21103226)

Recruit Express Pte Ltd

Company Reg. No. 199601303W

EA License Number: 99C4599

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