Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 20 days ago

Customer Service Executive

MyCareersFuture94,028 open roles

Pay
SGD 2,600 – SGD 3,000 a month
Where
West, Singapore
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Service ExecutiveMyCareersFuture · West, Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MyCareersFuture's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 20 days ago

The posting

Job Purpose

Serve as the primary customer-facing representative and liaison for key accounts, warehousing operations, and logistics services. Responsible for end-to-end order administration, tracking shipments, resolving customer inquiries, and managing warehouse system records to ensure high customer satisfaction and operational efficiency.

Duties and Responsibilities

1. Account Management & Customer Communication

· Act as the primary point of contact for key customers, appointed forwarders, and internal departments (e.g., Warehouse, Sales, Transport) regarding order fulfillment and shipment handling.

· Manage daily customer communications via phone, email, and system platforms in a professional and timely manner.

· Provide updates on order statuses, inventory availability, delivery schedules, postponements, or delays.

2. Order & Shipment Processing (WMS Administration)

· Serve as the primary user and administrator of the Warehouse Management System (WMS) for handling customer orders, shipments, and logistics jobs.

· Process inbound and outbound orders, verify shipping instructions, check product availability, and ensure alignment between system records and physical inventory handling.

· Coordinate delivery schedules and logistics arrangements with internal delivery teams, drivers, third-party carriers, and container transport staff for optimal route planning and timely deliveries.

3. Inventory & Stock Take Support

· Extract WMS inventory data to answer customer queries (e.g., stock levels) and support management analysis.

· Support inventory cycle counts and regular stock-take activities by coordinating between warehouse teams and clients.

· Assist in the reconciliation of stock discrepancies and follow up on investigation outcomes.

4. Billing, Reporting & Admin Support

· Generate regular WMS reports on inventory levels, order fulfillment rates, stock movements, and billing activities.

· Assist in the verification of service billing and delivery payment processes, ensuring all job activities meet key performance indicators (KPIs) for invoicing.

· Administer daily mail/letter dispatch and collection between offices.

· Carry out all duties according to SOPs, flow processes, and health & safety standards, providing feedback for continuous improvement.

· Generate accurate and insightful reports via the WMS on inventory levels, stock movements and billing activities, and prepare monthly inventory reports and billing to designated customers.

· Assist Manager in verification on both service billing and delivery payment processes.

5. Teamwork

· Display teamwork within team to ensure productivity targets / KPIs are met.

· Carry out all services as per SOPs, flow processes, WIs and feedback to DSS Manager if any deviation or improvement needed.

· Perform other job tasks as and when assigned by the superior.

Qualificationsand Requirements

  • Education: Minimum GCE "O" / "N" Level, ITE Certificate, or Diploma (preferably in Logistics, Supply Chain, or Business).
  • Experience: Minimum 2 to 3 years of customer service, office administration, or warehouse/logistics operations experience.
  • Technical Skills: Proficient in Microsoft Office (Excel, Word, Outlook) and comfortable operating a Warehouse Management System (WMS).
  • Soft Skills: Strong customer service, communication, interpersonal and problem-solving skills. Able to handle customer enquiries and resolve issues professionally and diplomatically. Able to work effectively with colleagues, customers and stakeholders from diverse backgrounds.

Working Hours:

  • Monday to Friday: 8.30 am to 5.30 pm
  • Alternate Saturday: 8.30 am to 12.30 pm
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against MyCareersFuture's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on MyCareersFuture's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    MyCareersFuture's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.