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Open nowPosted 2 days ago

Customer Service Executive (Aircon spare parts) [5 DAYS / TAMIPNES] (KCKC)

MyCareersFuture94,028 open roles

Pay
SGD 3,400 – SGD 3,800 a month
Where
Singapore
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Your applicationOpen nowCustomer Service Executive (Aircon spare parts) [5 DAYS / TAMIPNES] (KCKC)MyCareersFuture · Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MyCareersFuture's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.9%7 days
  4. 14.2%14 days
  5. 34.1%30 days
This job: posted 2 days ago

The posting

Location: Tampines Working Hours: 830am - 530pm ( Mon - Fri) Salary : Basic $3,400 to $3,800 + $200 Transport Allowance + OT

Job Scope:

Customer Support:

  • Provide quality customer service support via email and phone through ticketing system.
  • Handle customer inquiries efficiently and escalate issues promptly when required.
  • Resolve customer problems and claims effectively and promptly.
  • Promote and recommend new products to existing customers.

Order Management:

  • Input customer purchase order into system and manage sales orders for customers.
  • Allocate stock and arrange delivery for customer orders.

Customer Relations:

  • Conduct regular meetings with customers to maintain close communication.
  • Monitor and track customer feedback to identify areas for improvement.
  • Build and maintain positive relationships with customers.

Reporting and Improvement:

  • Create monthly reports on customer service activities.
  • Assist in the development and implementation of customer service policies and procedures.
  • Participate in customer service improvement initiatives.

Team Collaboration:

  • Collaborate with internal teams to ensure timely resolution of customer issues.
  • Perform any other ad hoc tasks and projects as assigned.

Requirement:

  • Minimum Diploma in any field.
  • At least 2-3 years of relevant experience in order processing, delivery arrangement,and customer relationship management, preferably in spare parts distribution industry will be an advantage.
  • Proficient in Excel, including V-lookup, Pivot tables, and simple formulas.
  • At least 2-3 years experience using SAP/S4 Hana SD module is a must.
  • Knowledge in PowerBI is an advantage but not required.

Kelly Chong Reg No:R26161160

The Supreme HR Advisory Pte Ltd EA No: 14C7279

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