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Open nowPosted 17 days ago

Customer Service Executive (Airfreight/Export/AWB/HAWB) | Up to $4.5K

MyCareersFuture94,028 open roles

Pay
SGD 3,500 – SGD 4,500 a month
Where
Central, Singapore
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Your applicationOpen nowCustomer Service Executive (Airfreight/Export/AWB/HAWB) | Up to $4.5KMyCareersFuture · Central, Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MyCareersFuture's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 17 days ago

The posting

📍 Working Location: Changi (East Side) 🕘 Working Hours: Monday to Friday, 9:00am – 6pm + Alternate Saturday (Half Day) 🚌 Company Transport Provided at Multiple Pick-up Points: East, Central & North

Key Responsibilities

  • Answer all incoming calls promptly and professionally
  • Respond to customer enquiries in a timely manner
  • Handle all air export shipment coordination and liaise with multiple parties (internal teams, customers, overseas agents, and stakeholders) on shipment requirements
  • Prepare and verify AWB/HAWB and all necessary export shipping documents, ensuring accuracy and compliance with customer and airline requirements
  • Coordinate booking arrangements with airlines, co-loaders, and overseas agents
  • Obtain freight charges approval from customers and overseas agents prior to shipment uplift when required
  • Provide flight schedules, cargo uplift details, and shipment status updates to customers promptly
  • Ensure export customs formalities and permit declarations are completed accurately and within timeline
  • Monitor shipment departures and proactively update customers on any delays or operational issues
  • Follow up closely with origin stations, airlines, warehouse, and transport teams to ensure smooth shipment movement
  • Ensure all export permits are utilized or cancelled before expiry and ensure timely job file closure within KPI
  • Review export shipment status and coordinate resolution for any cargo discrepancies or operational issues
  • Maintain a good understanding of customers’ SOPs and shipment handling requirements to ensure compliance and customer satisfaction
  • Support customers with documentation discrepancies, shipment amendments, and special handling requirements
  • Take on ad-hoc duties assigned by Supervisor/Manager

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R24123260

Triton AI Pte Ltd

License no. 21C0661

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