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Open nowPosted 3 days ago

Customer Service Executive, Airfreight - Export/Import

MyCareersFuture94,028 open roles

Pay
SGD 4,000 – SGD 4,500 a month
Where
Central, Singapore
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Your applicationOpen nowCustomer Service Executive, Airfreight - Export/ImportMyCareersFuture · Central, Singapore

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 3 days ago

The posting

  • Salary up to $4,500 + AWS + Variable Bonus
  • East Region (Company Transport Provided at Multiple Pick-up Points)
  • Monday to Friday, 9:00am – 5:45pm + Alternate Saturday (Half Day)
  • Freight Forwarding Company allow for global exposure and gain expertise in customs, shipping documentation, and supply chain operations

Key Responsibilities

  • Manage full spectrum of air import shipments, coordinating with customers, overseas agents, and internal stakeholders
  • Verify shipping documents (AWB/HAWB) and resolve discrepancies promptly
  • Provide timely updates on shipment status, flight details, and delays
  • Ensure smooth customs clearance and permit management within KPIs
  • Liaise with customers for approvals on charges prior to delivery
  • Monitor cargo arrivals, inventory status, and handle shipment discrepancies
  • Ensure compliance with customer SOPs, regulatory requirements, and service standards
  • Handle customer enquiries professionally and maintain high service satisfaction
  • Support continuous improvement initiatives and adhere to QHSE standards

Key Requirements

  • Minimum GCE ‘O’ Levels
  • Minimum 3 years of customer service experience within airfreight or freight forwarding industry
  • Strong communication and coordination skills

Interested candidates may forward their updated CV in MS Word format to ••••@triton-ai.com.

Reg No.: R24123260

Triton AI Pte Ltd

EA Licence No.: 21C0661

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