Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 18 days ago

Customer Service Executive

MyCareersFuture94,028 open roles

Pay
SGD 3,000 – SGD 4,500 a month
Where
West, Singapore
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Service ExecutiveMyCareersFuture · West, Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MyCareersFuture's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 18 days ago

The posting

Job description:

  1. Knowledgeable in Metal suppliers (who and where they are), also to know equivalent metal properties for recommendation and able to negotiate for strategic partnership on support and pricing
  2. It is timely to get purchasing Dept quotes to meet PO and production requirements.
  3. Respond promptly to customer inquiries via phone, email, chat, or social media platforms within 48 hours.
  4. Provide accurate and helpful information regarding products, services, pricing, and policies consulting with Sales team.
  5. Assist customers with placing orders, processing payments, and tracking order status.
  6. Check packaging availability before committing to ship to customers
  7. Pay notice on frequent changes shipment, payment delays and raw materials re-adjustment qty if any.
  8. Coordinate with internal teams, including sales and logistics, to ensure timely order fulfilment.
  9. Address customer concerns, complaints, and service issues in a professional and empathetic manner.
  10. Investigate problems, escalate complex issues as needed, and follow up to ensure resolution.
  11. Develop a deep understanding of company products, features, and benefits to effectively assist customers.
  12. Educate customers on product usage, troubleshooting techniques, and maintenance procedures.
  13. Collect and document customer feedback, suggestions, and complaints.
  14. Analyze feedback trends and collaborate with internal teams to implement improvements.
  15. Identify opportunities to recommend additional products or services based on customer needs and preferences and top up required volume considering raw material MOQ kgs equivalent in finished goods in pcs.
  16. Promote special offers, discounts, and loyalty programs to enhance customer value.
  17. Maintain accurate records of customer interactions, transactions, and order details in the Customer Relation Management CRM system.
  18. Generate reports and analyze data to track customer satisfaction metrics and performance trends.
  19. Identify inefficiencies or areas for improvement in customer service processes and procedures.
  20. Propose and implement solutions to streamline workflows and enhance the customer experience.
  21. Collaborate with cross-functional teams, including sales, marketing, and operations, to address customer needs and achieve business objectives.
  22. Share insights, best practices, and customer feedback to improve overall service quality.
  23. Raise the Purchase Request form & Justification form for the material need when received customer PO.
  24. Raise Sample Request Form (SRF) For New Tool/Tool Modification/Prototype.
  25. Coordinate any Raw material required for SRF
  26. Receive Customers’ POS through email/fax or download from EDI /Check Selling Price in Order.
  27. Perform Consignment billing issue /return.
  28. Review Raw Materials Replenishment & promptly raise Purchase Requisition to Procurement Executive.
  29. Liaise with Planners for Delivery Schedules & Promptly pre-alert and provide recovery schedules to customers.
  30. Timely provide PO acknowledgement & delivery schedule to Customers.
  31. Update Delivery schedules into SAP promptly and accurately.
  32. Create Return Material Authorization (RMA) return order /follow up unblock /any replacement required.
  33. Follow up monthly forecast from customers and update for below planning: -
  34. Quarterly Review Estimate, QRE – sales revenue projections update monthly with customers forecast
  35. Raw material replenishment (customers’ liability & buffer stock agreement).
  36. Plant capacity review -> provide to planning group.
  37. Review actual vs forecast & follow up action for huge disparity and stay to our commitment not to push out
  38. Ad-hoc duties by superior or management. Requirements: 1. Minimum Diploma qualification in any principal. 2. Minimum 2 years in customer service, preferably in manufacturing environment. 3. Basic understanding in ERP/MRP, preferably with SAP knowledge.
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against MyCareersFuture's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on MyCareersFuture's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    MyCareersFuture's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.