The posting
Position: Customer Service Executive / Manager
Job Scope & Responsibilities:
- Manage daily customer service activities and ensure a positive dining experience.
- Handle customer enquiries, feedback, reservations and service-related matters.
- Assist customers with menu information, orders, promotions and special requests.
- Monitor customer satisfaction and resolve complaints professionally and promptly.
- Coordinate with kitchen and service teams to ensure smooth and efficient operations.
- Train and guide service staff on customer service standards and procedures.
- Monitor service quality and implement improvements where necessary.
- Maintain good relationships with regular customers and corporate clients.
- Assist in managing customer-related promotions, events and restaurant activities.
- Prepare basic reports on customer feedback, service performance and recurring issues.
- Ensure compliance with company service standards, food safety procedures and workplace policies.



