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Open nowPosted 10 days ago

Customer Service Executive | Mobility Tech | Up to 2.7k

MyCareersFuture94,028 open roles

Pay
SGD 2,000 – SGD 2,700 a month
Where
Central, Singapore
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Your applicationOpen nowCustomer Service Executive | Mobility Tech | Up to 2.7kMyCareersFuture · Central, Singapore

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The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 10 days ago

The posting

About the Role

Our client is an established technology-enabled mobility company seeking a detail-oriented Customer Service Executive to support its backend customer-service operations.

You will manage service enquiries through digital support channels, investigate account and transaction-related issues, and coordinate with internal teams to ensure timely and accurate resolutions.

Key Responsibilities

  • Handle customer enquiries, complaints and service requests through email, live chat and ticketing platforms.
  • Investigate account, booking, payment, promotional, refund and platform-related issues using internal systems and records.
  • Provide clear and timely updates to customers throughout the resolution process.
  • Coordinate with Operations, Finance, Technology and other internal teams to resolve complex or escalated cases.
  • Escalate technical, payment, fraud or safety-related matters according to established procedures.
  • Maintain complete and accurate case records, supporting documents and follow-up actions.
  • Meet response-time, productivity, service-level and quality standards.
  • Identify recurring service issues and provide feedback to support process improvements.
  • Maintain response templates, standard operating procedures and internal knowledge resources.
  • Perform other customer-service and operational duties as assigned.

Requirements

  • N-Level, O-Level, NITEC, Diploma or equivalent qualification.
  • Previous experience in customer service, backend support, operations or case management is advantageous.
  • Strong written and verbal communication skills.
  • Patient and service-oriented, with the ability to handle complaints professionally.
  • Strong attention to detail and ability to manage multiple cases simultaneously.
  • Comfortable using customer-service platforms, internal systems and Microsoft Office applications.
  • Able to investigate issues systematically and coordinate with different stakeholders.
  • Fresh graduates with strong communication and problem-solving abilities are welcome to apply.

What We Are Looking For

  • Customer-focused and empathetic
  • Responsible and attentive to detail
  • Calm when handling challenging cases
  • Comfortable working in a fast-paced environment
  • Collaborative and proactive in resolving issues
  • Interested in improving service processes and customer outcomes Ryan Leo Recruitment Consultant | Revup Proservices EA Personnel No.: R24126349 EA Licence No.: 24C2366
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