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Open nowPosted 6 days ago

Customer Service Executive (Order Management & SAP)

MyCareersFuture94,028 open roles

Pay
SGD 3,000 – SGD 4,000 a month
Where
Central, Singapore
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Your applicationOpen nowCustomer Service Executive (Order Management & SAP)MyCareersFuture · Central, Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MyCareersFuture's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 6 days ago

The posting

[Job ID: 1681702]

Responsibilities

  • Manage customer enquiries through email, phone, and ticketing systems, ensuring prompt and professional support.
  • Resolve customer complaints, claims, and service issues, escalating complex matters when required.
  • Process purchase orders and sales orders accurately within the system.
  • Allocate inventory and coordinate delivery arrangements to ensure timely order fulfilment.
  • Promote and recommend relevant products and services to existing customers.
  • Conduct regular customer meetings to maintain strong engagement and communication.
  • Monitor customer feedback and recommend service improvement initiatives.
  • Build and maintain positive relationships with customers to support long-term business growth.
  • Prepare monthly reports on customer service activities and performance metrics.
  • Support the implementation of customer service policies, procedures, and continuous improvement projects.
  • Collaborate with internal stakeholders to ensure efficient resolution of customer-related issues.

Requirements

  • Minimum Diploma in any discipline.
  • 2 to 3 years of experience in order processing, delivery coordination, and customer relationship management.
  • Experience in the spare parts distribution industry is an added advantage.
  • Experience handling customer enquiries and claims via email and phone.
  • Proficient in Microsoft Excel, including VLOOKUP, Pivot Tables, and basic formulas.
  • Minimum 2 to 3 years of hands-on experience using SAP S/4HANA SD module.

To Apply, please kindly email your updated resume to

[email protected]

Please kindly refer to the Privacy Policy of Good Job Creations for your reference:

https://goodjobcreations.com.sg/en/privacy-policy/

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

EA Personnel Name: Gary Ho Cheng Xuan

EA Personnel Reg. No.: R1549767

EA License No.: 07C5771

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