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Open nowPosted 22 days ago

Customer Service Executive (Warehouse) 5.5-Day Work

MyCareersFuture94,028 open roles

Pay
SGD 3,000 – SGD 4,000 a month
Where
West, Singapore
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Your applicationOpen nowCustomer Service Executive (Warehouse) 5.5-Day WorkMyCareersFuture · West, Singapore

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The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 22 days ago

The posting

Job Descriptions

  • Lead and manage customer service team under Customer Service Manager
  • Create and manage project task list and tracker
  • Train customer service members on project-based approach
  • Facilitate monthly KPI meetings and perform presentation pitches to customers
  • Initiate and manage continuous improvement activities
  • Support data processing and analysis on inventory data and transaction data
  • Prepare relevant documents and participate in customer audit with operation team and quality team
  • Receive escalations from existing customers and conduct second-level fire-fighting upon receiving complaints
  • Compile relevant specification with operation team for any purchasing or sourcing
  • Communicate and liaise with relevant vendors for any operational supply and equipment

Job Requirements

  • Proven experience in customer service or a customer facing role within contract logistics
  • 3 to 5 years' experience as a warehouse customer service executive under any global contract 3PL logistics
  • Able to analyse customer requirements and discuss with internal team
  • Mature, self-motivated and able to work independently
  • Basic knowledge and experience on warehouse management systems and documentation
  • Able to speak, read and write English for direct communication with customers and appointed vendors
  • Experience on documentation such as checklists, temperature and RH reports
  • Able to compile KPI reports periodically
  • Able to verify billing reports to customers and service agreements
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