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Open nowPosted 2 days ago

Customer Service Manager

MyCareersFuture94,028 open roles

Pay
SGD 7,800 – SGD 15,600 a month
Where
Central, Singapore
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Your applicationOpen nowCustomer Service ManagerMyCareersFuture · Central, Singapore

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.9%7 days
  4. 14.2%14 days
  5. 34.1%30 days
This job: posted 2 days ago

The posting

Job Title: Restaurant Customer Service Manager

About the Role

We are seeking a warm, energetic, and experienced Senior Customer Service Manager to be the heartbeat of our front-of-house operations. In this role, you will oversee guest relations, lead and mentor our front-of-house service team, and ensure every guest who walks through our doors leaves with an unforgettable dining experience.

Key Responsibilities

  • Guest Relations & Experience: Greet guests warmly, manage table seating flows, check in on dining experiences throughout service, and handle any guest feedback or complaints with grace and professionalism.
  • Team Leadership & Training: Hire, train, schedule, and supervise hosts, servers, and bussers. Foster a positive, collaborative, and high-energy team culture.
  • Service Operations: Coordinate seamlessly with the kitchen and bar staff to ensure smooth communication, timely food delivery, and efficient table turnover during peak service hours.
  • Reservation & Event Management: Oversee reservation platforms, manage private booking inquiries, and accommodate special guest requests.
  • Quality & Safety Standards: Ensure compliance with health, safety, and sanitation guidelines, and maintain immaculate dining room aesthetics and cleanliness at all times.

Qualifications & Requirements

  • Experience: Minimum of 10-15 years of hospitality management or customer service experience in a fast-paced restaurant or upscale dining environment.
  • People Skills: Exceptional interpersonal, communication, and conflict-resolution skills with a natural passion for hospitality and guest satisfaction.
  • Operational Know-How: Familiarity with restaurant POS systems and table management software.
  • Stamina & Flexibility: Ability to work standing for extended periods and flexibility to work evenings, weekends, and holidays as required by the restaurant industry.
  • Problem-Solving: A calm, proactive demeanor under pressure, capable of multitasking during high-volume rushes.

What We Offer

  • Competitive Salary & Tips: Attractive compensation package based on experience.
  • Employee Perks: Complimentary meals during shifts and employee discounts.
  • Growth Opportunities: Clear pathways to advance into general restaurant management.
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