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Open nowPosted today

Customer Service Manager

MyCareersFuture94,028 open roles

Pay
SGD 4,000 – SGD 6,000 a month
Where
Singapore
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Your applicationOpen nowCustomer Service ManagerMyCareersFuture · Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MyCareersFuture's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.9%7 days
  4. 14.2%14 days
  5. 34.1%30 days
This job: posted today

The posting

Job Responsibilities

  • Lead and manage the customer service team to ensure efficient and high-quality service delivery
  • Develop and implement customer service policies, procedures, and service standards
  • Handle escalated customer enquiries, feedback, and complaints in a professional and timely manner
  • Monitor customer satisfaction and identify areas for service improvement
  • Build and maintain strong relationships with customers and key accounts
  • Track customer service performance and prepare regular reports for management
  • Establish and monitor service KPIs to improve team performance and customer experience
  • Coach, train, and mentor customer service staff to enhance their skills and performance
  • Work closely with sales, operations, and other departments to resolve customer issues and improve service processes
  • Review customer feedback and identify trends, recurring issues, and opportunities for improvement
  • Ensure customer enquiries and requests are followed up and resolved within appropriate timelines
  • Assist in developing customer retention and engagement strategies
  • Manage customer service processes and ensure proper documentation and record keeping
  • Support the implementation of CRM systems and other tools to improve customer service operations
  • Handle other customer service and operational duties as assigned by management

Requirements

  • Diploma or Degree in Business Administration, Customer Service, Communications, Marketing, or a related field
  • Minimum 3–5 years of relevant experience in customer service, client management, or a similar role
  • Previous experience in a supervisory or managerial position is preferred
  • Strong communication and interpersonal skills
  • Excellent problem-solving and conflict-resolution abilities
  • Strong customer-focused mindset with good attention to detail
  • Good organisational and time-management skills
  • Proficient in Microsoft Office and customer relationship management (CRM) systems
  • Ability to lead a team and work effectively with different departments
  • Able to work independently and manage multiple priorities in a fast-paced environment
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against MyCareersFuture's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on MyCareersFuture's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    MyCareersFuture's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

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With CV Rocket100
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Before you press

Straight answers

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What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
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