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Open nowPosted today

Customer Service Manager

MyCareersFuture94,028 open roles

Pay
SGD 10,000 – SGD 20,000 a Monthly
Where
Central, Singapore
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Your applicationOpen nowCustomer Service ManagerMyCareersFuture · Central, Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MyCareersFuture's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted today

The posting

Job Description

We are seeking an experienced and customer-focused Customer Service Manager to oversee the daily operations of the customer service department. The successful candidate will be responsible for managing customer service activities, leading and developing the customer service team, handling customer feedback and complaints, and implementing strategies to improve customer satisfaction and service quality. The Customer Service Manager will ensure the delivery of professional customer support while maintaining high service standards and operational efficiency.

Key Responsibilities

  • Oversee the daily operations of the customer service department to ensure efficient service delivery.
  • Develop and implement customer service policies, procedures, and standards.
  • Lead, supervise, train, and evaluate customer service staff to achieve departmental objectives.
  • Handle escalated customer enquiries, complaints, and service issues in a professional and timely manner.
  • Monitor customer service performance and implement improvement initiatives to enhance customer satisfaction.
  • Prepare customer service reports and analyse service performance metrics.
  • Coordinate with internal departments to resolve customer-related issues effectively.
  • Ensure compliance with company policies, procedures, and service standards.
  • Manage staffing schedules and allocate resources to support operational requirements.
  • Build and maintain positive relationships with customers while promoting excellent service standards.
  • Identify opportunities to improve operational efficiency and customer experience.
  • Perform any other duties assigned by senior management.

Requirements

  • Bachelor's Degree in Business Administration, Customer Service Management, Hospitality Management, or a related field.
  • Minimum 3–5 years of relevant customer service experience, including at least 2 years in a supervisory or managerial role.
  • Strong leadership, communication, and interpersonal skills.
  • Excellent problem-solving and conflict resolution abilities.
  • Proficient in Microsoft Office applications and customer relationship management (CRM) systems.
  • Ability to work in a fast-paced environment and manage multiple priorities.
  • Strong organisational and analytical skills with a customer-focused mindset.
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What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against MyCareersFuture's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on MyCareersFuture's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    MyCareersFuture's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

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