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Open nowPosted 4 days ago

Customer Service Manager

MyCareersFuture94,028 open roles

Pay
SGD 3,500 – SGD 4,000 a month
Where
East, Singapore
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Your applicationOpen nowCustomer Service ManagerMyCareersFuture · East, Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MyCareersFuture's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 4 days ago

The posting

  • Tuas
  • Sign on Bonus
  • AWS + VB + Quarterly Bonus

Key Responsibilities

  • Lead, coach and manage the customer service team to achieve service standards and departmental KPIs.
  • Oversee daily operations, including customer enquiries, complaints, escalations and service delivery.
  • Manage key client accounts, contract compliance, service reviews and customer relationships.
  • Supervise sales lead management, proposal preparation, service documentation and invoicing.
  • Monitor customer satisfaction, analyse feedback and implement service improvements.
  • Develop and maintain SOPs, training programmes and efficient customer record management.
  • Drive process improvements and digital transformation initiatives.
  • Prepare monthly operational reports and provide performance insights to management.
  • Collaborate with Business Development, Logistics and Operations to resolve service issues and meet customer expectations.

Requirements

  • Minimum Diploma in Business Administration, Management Studies or other related field
  • Minimum 2 years of Customer Service Supervisory experience

We regret to inform you that only shortlisted candidates will be notified.

Recruit Lync | 22C1000

Choek Wei Qi Joel | R1877109

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One press. We do the rest.

  1. A CV for this posting

    Written against MyCareersFuture's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on MyCareersFuture's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    MyCareersFuture's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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What if my background isn't good enough?

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