Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 23 days ago

Customer Service Manager

MyCareersFuture94,028 open roles

Pay
SGD 5,000 – SGD 7,000 a month
Where
East, Singapore
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Service ManagerMyCareersFuture · East, Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MyCareersFuture's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 23 days ago

The posting

We are looking for a dynamic and experienced Assistant Customer Service Manager to lead our regional operations team across APAC. This role will drive operational excellence, customer satisfaction, cross-functional collaboration, and continuous process improvement while supporting the business in achieving its regional goals.

Key Responsibilities

  • Lead Regional Operations: Oversee the APAC operational team, ensuring smooth and efficient order and logistics management.
  • Drive Customer Excellence: Ensure customer service standards consistently meet company requirements while building strong relationships with customers and stakeholders.
  • Ensure Compliance: Maintain operational compliance with company policies, controls, and procedures across the region.
  • Foster Cross-Functional Collaboration: Coordinate and communicate effectively with different departments to ensure seamless business operations and timely resolution of issues.
  • Develop Strategies: Establish policies, plans, and operational strategies aligned with sales and territory requirements.
  • Build a Positive Culture: Promote company values and foster a positive, collaborative workplace that motivates the team and drives performance.
  • Manage Collections: Prepare and analyse regional outstanding payments and work closely with relevant stakeholders to drive timely payment collection.
  • Improve Processes: Identify operational gaps and team challenges, develop SOPs, and implement process improvements to enhance efficiency and support business objectives.
  • Coach & Develop: Provide training, guidance, and ongoing support to team members and key stakeholders to strengthen capabilities and performance.
  • Support Talent Acquisition: Partner with HR on recruitment activities, including candidate sourcing, interviews, and selection.
  • Drive Continuous Improvement: Proactively identify opportunities to enhance policies, processes, and service delivery across the region.

Requirements:

  • Bachelor’s degree in business administration, logistics management, or a related discipline.
  • 5–8 years of relevant experience in customer service, operations, logistics, or a related field.
  • At least 3 years of experience in team management or people leadership.
  • Strong knowledge and understanding of international trade and logistics processes (Import/Export).
  • Strong coaching and team-building skills, with the ability to develop team members and foster a stable, collaborative, and high-performing team.
  • Strong business acumen and risk awareness, with the ability to assess business situations and make sound decisions.
  • Highly resilient and adaptable, with the ability to manage pressure and respond quickly and effectively to urgent issues.
  • Strong resource management and prioritisation skills, with the ability to allocate resources effectively to maximize team productivity and business outcomes.
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against MyCareersFuture's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on MyCareersFuture's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    MyCareersFuture's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.