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Open nowPosted 1062 days ago

Customer Service Manager – IT MNC, East

MyCareersFuture94,028 open roles

Pay
SGD 3,300 – SGD 4,300 a month
Where
Singapore
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Your applicationOpen nowCustomer Service Manager – IT MNC, EastMyCareersFuture · Singapore

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The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 1062 days ago

The posting

Our client is a Global MNC, one of the leading players in the IT sector. Due to business needs, they are now recruiting a Customer Service Manager to be part of their team for ongoing transformation projects. They are located in the East – easily accessible.

Responsibilities:

  • Act as the company’s primary liaison for customer communications
  • Collaborate with the Quoting Specialist to ensure the timely provision of pricing information
  • Facilitate the coordination of significant global bidding processes within the defined timelines
  • Oversee the key performance indicators (KPIs) and service level agreements (SLAs), while also assisting to address any service level concerns.
  • Ensure the timely delivery of tracking/business reports to the various customers
  • Collaborate with both customers/vendors to resolve process-related matters
  • Maintain/Develop daily customers’ relationships via email, phone, or in-person interactions
  • Identify area of improvement to enhance operational efficiency
  • Work alongside various stakeholders to conceptualize/execute new initiatives for the various customers
  • Keep customers well-informed about their order/query statuses, and prioritize their needs accordingly
  • Oversee the submission of accurate forecasts, ensuring timely submission
  • Participate in the necessary internal/external product training sessions
  • All other adhoc duties as assigned

Requirements:

  • Minimum Diploma in any field of studies
  • Minimum 3 years of relevant Customer Service/Sales Support experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

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EA License No: 19C9682

EA Personnel No: R22104689 (Lim Yu Xun, Acer)

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