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Open nowPosted 13 days ago

Customer Service Officer | 4 Days

MyCareersFuture94,028 open roles

Pay
SGD 2,000 – SGD 2,600 a month
Where
East, Singapore
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Your applicationOpen nowCustomer Service Officer | 4 DaysMyCareersFuture · East, Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MyCareersFuture's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 13 days ago

The posting

Key Responsibilities

  • Handle to all inbound calls, emails, and chat messages from customers promptly and professionally.
  • Schedule and confirm vehicle service, maintenance, and other appointments.
  • Promptly follow up on open cases to ensure timely closure.
  • Attend to customer complaints and escalate complex cases to relevant department managers.
  • Identify customer issues and route the case to the appropriate sales or service department.
  • Maintain accurate records of daily cases attended and escalate recurring issues where necessary.
  • Support outbound campaigns including service reminders and recalls when required.
  • Collaborate with different departments to resolve customer queries efficiently.
  • Uphold and maintain high service quality at all times.

Key Requirements

  • Min. 2 years of experience in a customer service, call centre, or relevant.
  • Excellent verbal and written communication skills.
  • Strong active listening and problem-solving abilities.
  • Prior experience in the automotive industry is highly advantageous.
  • Basic knowledge of automotive products, services, and terminology is a bonus.
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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

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  4. Every reply, sorted

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  5. Reply with AI

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3×

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  • Who got the interview, and who heard nothing

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