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Open nowPosted 8 days ago

Customer Service Officer

MyCareersFuture94,028 open roles

Pay
SGD 2,500 – SGD 3,500 a month
Where
Central, Singapore
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Your applicationOpen nowCustomer Service OfficerMyCareersFuture · Central, Singapore
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This job: posted 8 days ago

The posting

Location: Singapore

Managed by: Harold Consultancy

About Our Client

Our client provides a one-stop service covering ocean and air transport, inland haulage, warehousing, distribution, and other areas within international trade and transportation. With a global network and strong connections with major carriers, they deliver customized and reliable freight solutions to a broad client base.

About the Role

Our client is seeking a proactive and detail-oriented Customer Service Officer to join their operations team. In this role, you will take charge of import/export documentation, coordinate with agents, shipping lines, and warehouses, and provide end-to-end customer support. This position is ideal for a responsible team player with logistics or freight forwarding experience who thrives in a fast-paced environment.

Job Description

  • In charge of import/export documentation and processing
  • Manage shipping documentation (import, L/C, Bill of Lading)
  • Provide customer support for shipments, including sending pre-alerts and invoicing
  • Offer after-sales support and follow up with clients until the entire transaction is completed
  • Handle customer enquiries or complaints
  • Send all necessary information and documentation to clients, agents, shipping companies, forwarders, and warehouses accurately and on time
  • Liaise with agents and shipping companies on cargo status
  • Knowledge of LCL cargo consolidation
  • Perform other ad-hoc duties as required

Requirements

  • Minimum GCE N or O Level
  • Responsible, positive attitude, able to work independently and as a team player
  • Preferably with logistics, shipping, or freight forwarding experience

To Apply (via Harold Consultancy)

For a confidential discussion, please submit your detailed CV to Dennis Wee at [email protected].

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