The posting
Location: Singapore
Managed by: Harold Consultancy
About Our Client
Our client provides a one-stop service covering ocean and air transport, inland haulage, warehousing, distribution, and other areas within international trade and transportation. With a global network and strong connections with major carriers, they deliver customized and reliable freight solutions to a broad client base.
About the Role
Our client is seeking a proactive and detail-oriented Customer Service Officer to join their operations team. In this role, you will take charge of import/export documentation, coordinate with agents, shipping lines, and warehouses, and provide end-to-end customer support. This position is ideal for a responsible team player with logistics or freight forwarding experience who thrives in a fast-paced environment.
Job Description
- In charge of import/export documentation and processing
- Manage shipping documentation (import, L/C, Bill of Lading)
- Provide customer support for shipments, including sending pre-alerts and invoicing
- Offer after-sales support and follow up with clients until the entire transaction is completed
- Handle customer enquiries or complaints
- Send all necessary information and documentation to clients, agents, shipping companies, forwarders, and warehouses accurately and on time
- Liaise with agents and shipping companies on cargo status
- Knowledge of LCL cargo consolidation
- Perform other ad-hoc duties as required
Requirements
- Minimum GCE N or O Level
- Responsible, positive attitude, able to work independently and as a team player
- Preferably with logistics, shipping, or freight forwarding experience
To Apply (via Harold Consultancy)
For a confidential discussion, please submit your detailed CV to Dennis Wee at [email protected].



