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Open nowPosted 13 days ago

Customer Service Officer

MyCareersFuture94,028 open roles

Pay
SGD 3,000 – SGD 4,700 a month
Where
Central, Singapore
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Your applicationOpen nowCustomer Service OfficerMyCareersFuture · Central, Singapore

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The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 13 days ago

The posting

Job Summary:

The Customer Service Officer serves as the primary touchpoint for retail and institutional trading clients. This role is responsible for providing seamless operational support, handling client inquiries across multi-channel platforms (phone, email, live chat), assisting with account lifecycle management, and resolving trading-related issues in a fast-paced environment while adhering to regulatory and compliance standards.

Key Responsibilities：

Account Onboarding & Administration:

  • Assist prospective and existing clients with account opening procedures, documentation verification, and account maintenance (e.g., address updates, bank account linkages).
  • Perform Know Your Customer (KYC) and Anti-Money Laundering (AML) preliminary checks, ensuring compliance with local securities regulations and internal policies.

Client Support & Communication:

  • Deliver high-quality, professional support to clients regarding account inquiries, trading platform navigation, market access, and fee structures.
  • Resolve client issues, complaints, and operational trade inquiries promptly and accurately, escalating complex issues to the relevant clearing, IT, or settlement teams.
  • Investigate and resolve complaints (e.g., trade errors, statement inaccuracies) promptly.
  • Escalate high-risk issues to relevant departments (e.g., Legal, Compliance).
  • Ensure all interactions comply with internal policies and regulation
  • Assist eligible clients with corporate actions, dividend queries, rights issues, and positions transfer requests.
  • Handle funding, withdrawal, and deposit-related inquiries, ensuring accurate reconciliation with settlement departments.

Key Qualifications & Skills:

  • Bachelor’s degree in Finance, Banking, Business, or a related field.
  • Relevant licensing/certifications (e.g., CMFAS Modules 2A, 1A, 5, 6, 6A) are highly preferred or required within the probation period.
  • 1–3 years of customer service or front-office operational experience within a stock brokerage, financial institution, or fintech firm.
  • Basic understanding of financial markets, equities, bonds, ETFs, options, and clearing/settlement cycles.
  • Strong verbal and written communication skills with professional telephone manner.
  • Strong analytical problem-solving and time management skills.
  • Experience using AI productivity tools and automation solutions for workflow optimization would be an advantage.
  • Proficient in English and Chinese, as the role requires regular communication with Chinese-speaking clients and stakeholders.
  • Fresh graduates are welcome to apply
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