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Open nowPosted 31 days ago

Customer Service Officer (Luxury Brand) / Office Hour

MyCareersFuture94,028 open roles

Pay
SGD 2,500 – SGD 2,900 a month
Where
Central, Singapore
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Your applicationOpen nowCustomer Service Officer (Luxury Brand) / Office HourMyCareersFuture · Central, Singapore

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  5. 33.7%30 days
This job: posted 31 days ago

The posting

Monday - Friday 8:30 AM - 5:30 PM Benefits: AWS + PB + Medical Benefits

We are representing a prestigious international luxury watch brand with a strong heritage in craftsmanship and innovation. They are currently looking to appoint a Customer Service Associate to support their After-Sales Service function.

This position is highly customer-centric and will be responsible for managing client interactions, ensuring service standards are upheld, and supporting after-sales operations. Candidates with experience in luxury retail, hospitality, or premium customer service environments will be well-suited for this role.

Key Responsibilities

  • Serve as the main point of contact for customer enquiries through phone, email, and walk-in interactions
  • Provide clear and accurate guidance on product specifications, warranties, pricing, and service processes
  • Advise customers on product care, maintenance, and proper usage
  • Record and update customer and service-related information accurately in the CRM system
  • Manage and resolve customer issues or feedback in a professional and timely manner
  • Coordinate with overseas service teams for repair and after-sales matters
  • Handle administrative tasks to support daily after-sales operations
  • Undertake additional responsibilities as assigned by the Customer Service Manager

Requirements

  • Strong service mindset with a professional and customer-focused approach
  • Excellent communication and interpersonal skills, with patience and empathy
  • Confident in handling customer queries and resolving issues independently
  • Good organisational skills with the ability to manage multiple tasks concurrently
  • A collaborative team player with a proactive attitude Previous retail experience, especially within luxury or premium retail, is highly advantageous

EA License No: 18C9495

EA Personnel Name: Willie Goh EA Personnel No: R2197853

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