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Open nowPosted 15 days ago

Customer Service Officer/Manager

MyCareersFuture94,028 open roles

Pay
SGD 3,000 – SGD 5,500 a month
Where
Singapore
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Your applicationOpen nowCustomer Service Officer/ManagerMyCareersFuture · Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MyCareersFuture's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 15 days ago

The posting

Key Responsibilities

1. Client Management (Asia Focus)

  • Serve as the primary point of contact for Asian clients, especially Philippines-based clients and partners
  • Communicate effectively with clients across different cultural and business environments
  • Manage expectations, clarify service scope, and ensure alignment on deliverables
  • Build and maintain strong long-term client relationships through regular follow-ups

2. Customer Service & Issue Resolution

  • Handle incoming service requests, complaints, and feedback in a timely and professional manner
  • Ensure all issues are properly logged, tracked, and resolved within agreed timelines
  • Provide clear updates to clients on progress and resolution status
  • Escalate complex issues to operations or management when required

3. Coordination with Operations Teams

  • Liaise with technical, maintenance, cleaning, and subcontractor teams for service execution
  • Coordinate schedules for site visits, inspections, and rectification works
  • Ensure client instructions are properly communicated and executed by internal teams
  • Follow up closely to ensure service completion and client satisfaction

4. Service Quality & Reporting

  • Maintain service standards and ensure SLA compliance across accounts
  • Prepare reports on service requests, incident logs, and client feedback
  • Identify recurring issues and propose preventive solutions
  • Support management with client performance updates and service improvements

5. Administrative & Documentation Duties

  • Maintain accurate records of client communications, service requests, and work orders
  • Assist with documentation such as quotations, service reports, and vendor coordination records
  • Support billing and invoice-related queries when required

6. Emergency Response & Escalation

  • Respond to urgent facility-related issues and coordinate immediate action
  • Escalate critical incidents to management promptly
  • Ensure proper documentation of incident reports and follow-up actions

Requirements

Skills & Competencies

  • Strong communication skills
  • Comfortable engaging with clients from different cultural backgrounds
  • Strong coordination and multitasking abilities
  • Problem-solving mindset with attention to detail
  • Proficient in Microsoft Office (Excel, Word, Email)
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What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against MyCareersFuture's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on MyCareersFuture's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    MyCareersFuture's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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What if my background isn't good enough?

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