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Open nowPosted 6 days ago

Customer Service Officer / Senior Customer Service Officer

MyCareersFuture94,028 open roles

Pay
SGD 2,400 – SGD 3,500 a month
Where
Central, Singapore
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Your applicationOpen nowCustomer Service Officer / Senior Customer Service OfficerMyCareersFuture · Central, Singapore

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The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 6 days ago

The posting

You will serve as the main customer contact at our automotive workshop, managing service enquiries, scheduling vehicle appointments, preparing quotations, updating customers on repairs, and ensuring a smooth, professional service experience.

About the role

  • Provide friendly and efficient customer service to walk-in, phone, WhatsApp, and online enquiries
  • Schedule and coordinate vehicle servicing, repair, and inspection appointments to optimize workshop workflow
  • Receive vehicles and accurately document customers’ concerns and service needs for technician reference
  • Prepare detailed job orders, quotations, invoices, and service documents to support workshop operations
  • Explain recommended repairs, servicing requirements, estimated costs, and timelines clearly to customers
  • Collaborate with Service Advisors to track vehicle diagnosis, repair progress, and job completion status
  • Keep customers informed on repair and servicing progress to maintain transparency and trust
  • Coordinate vehicle collection, explaining completed work and charges to ensure customer satisfaction
  • Manage customer feedback and complaints promptly and professionally to resolve issues effectively
  • Follow up with customers on quotations, pending repairs, servicing, and future maintenance needs
  • Promote relevant workshop services, maintenance packages, and additional offerings to increase sales
  • Maintain accurate and up-to-date customer, vehicle, and service records for operational efficiency
  • Perform general administrative and front-office duties to support daily workshop functions
  • Keep the customer reception area clean, organized, and professional to enhance customer experience

What we're looking for

  • Previous experience in customer service, automotive service, service advising, or administration
  • Automotive workshop experience
  • Basic knowledge of automotive servicing and repair
  • Proficiency in Microsoft Office and workshop management systems
  • Strong communication and interpersonal skills to engage customers effectively
  • Ability to manage multiple customers and tasks in a fast-paced environment
  • Positive, customer-focused, and professional attitude
  • Ability to work independently and collaboratively within a team
  • Available to start work immediately or at short notice

Commission & Incentives

*Basic salary plus attractive commission and incentives

*Additional incentives for achieving overall monthly sales or workshop targets

*Commission and incentives subject to company policies and performance criteria

If you enjoy working with people and would like to be part of a friendly automotive workshop team, we would love to hear from you.

Interested candidates are invited to submit their detailed resume/CV for consideration. Only shortlisted candidates will be contacted.

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