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Open nowPosted 6 days ago

Customer Service & Operations Executive (Government Sector)

MyCareersFuture94,028 open roles

Pay
SGD 3,500 – SGD 4,900 a month
Where
Singapore
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Your applicationOpen nowCustomer Service & Operations Executive (Government Sector)MyCareersFuture · Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MyCareersFuture's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 6 days ago

The posting

Working Days: Monday to Friday Working Hours:

  • Monday to Thursday: 8.30am – 6.00pm
  • Friday: 8.30am – 5.30pm
  • Hybrid work arrangement available

Job Responsibilities

  • Manage and oversee vendors in handling straightforward public feedback and enquiries.
  • Provide guidance on cases and vet draft replies prepared by vendors.
  • Review and assess feedback and enquiries received from members of the public, including more complex cases received through emails, online feedback channels and calls.
  • Provide timely interim responses to members of the public.
  • Work closely with internal divisions and other public agencies to resolve issues raised by members of the public.
  • Provide advice on response templates and drafts where required.
  • Monitor the progress of cases and follow up with relevant stakeholders to ensure cases are closed within required service standards.
  • Assist in collating and analysing case data to identify key issues and trends.
  • Support the preparation of regular reports, error reports and other service-related reporting.

Job Requirements

  • Relevant qualifications in Business, Administration or related disciplines.
  • 3–6 years of relevant working experience.
  • Prior customer service experience is preferred.
  • Relevant experience within public agencies will be an added advantage.
  • Resourceful, meticulous and a good team player.
  • Good written and verbal communication skills.
  • Good analytical skills with the ability to think logically.
  • Independent, proactive and highly committed.
  • Proficient in Microsoft Word, Excel and PowerPoint.
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  1. A CV for this posting

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  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on MyCareersFuture's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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  5. Reply with AI

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

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  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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