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Open nowPosted yesterday

Customer Service - Player Support Specialist (Contract)

MyCareersFuture96,520 open roles

Pay
SGD 2,500 – SGD 3,500 a month
Where
West, Singapore
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Your applicationOpen nowCustomer Service - Player Support Specialist (Contract)MyCareersFuture · West, Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MyCareersFuture's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

8.1% of postings close within 7 days. Measured by our own scanner across the market. MyCareersFuture postings stay open a median of 4 days.

Share of postings closed within
  1. 1.8%1 day
  2. 3.5%3 days
  3. 8.1%7 days
  4. 15.1%14 days
  5. 33.9%30 days
This job: posted yesterday

MyCareersFuture median: 4 days open

The posting

What You Will Do:

  • Handle and resolve common player-reported issues across key modules (including game systems, content, payments, and account management), escalating complex or technical cases to the appropriate team when needed
  • Provide frontline support to players, responding to inquiries in a timely and professional manner by following established guidelines and scripts
  • Record and categorize recurring player issues, contributing observations to the team’s shared knowledge base to help improve response consistency
  • Follow defined workflows and support processes, flagging any noticeable inefficiencies or unclear procedures to the team lead for review
  • Stay aware of basic compliance and quality standards, flagging unusual or sensitive cases (e.g. potential fraud, policy violations) to senior staff for further assessment

What We Are Looking For:

  • 0–2 years of customer service experience, preferably in gaming or tech industries
  • Basic familiarity with support tools and ticketing systems; exposure to data tracking or reporting is a plus
  • Comfortable working within structured processes and cross-functional teams, with a willingness to learn and adapt
  • Passionate about the gaming & tech industry. Experience with HoYoverse products is a strong plus
  • Fluent in English (knowledge of Mandarin or any other languages is a plus, but not required)
  • Clear and professional written and verbal communication skills, with the ability to interact effectively with players and internal team members
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3×

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