The posting
Roles & Responsibilities
We are hiring a customer service assistant to manage customer queries and complaints. You will need to escalate complaints across a number of communication channels.
Responsibilities:
· Maintaining a positive and professional attitude toward customers at all times.
· Responding promptly to customer inquiries.
· Communicating with customers via phone, WhatsApp and email.
· Acknowledging, resolving customer complaints and strong logical thinking to diagnose and refund.
· Ensure customer satisfaction and provide professional customer support.
· Support, communicating and coordinating with colleagues.
· Assist in monthly FOC, monthly SOA and keep documents in order.
· Any other duties assign.
Requirement:
· 1-2 years experience in customer service with high levels of patience to manage interactions.
· Proficient in Microsoft Office applications.
. Bilingual in English and Mandarin will be an advantage.
. Good communication and interpersonal skills.
· A positive, can-do attitude.
· Responsible, organized and able to work independently.
. 5 days work week



