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Open nowPosted 3 days ago

Customer Service Representative

MyCareersFuture94,028 open roles

Pay
SGD 5,000 – SGD 6,500 a month
Where
Singapore
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Your applicationOpen nowCustomer Service RepresentativeMyCareersFuture · Singapore

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  4. CV RocketApplied on MyCareersFuture's own form.

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.9%7 days
  4. 14.2%14 days
  5. 34.1%30 days
This job: posted 3 days ago

The posting

Job Summary

Maintain post-sale client relationships to foster long-term partnerships. Serve as the primary customer contact for account issues, provide engineering build quotes, manage pricing and payment resolutions, generate material reports, and prepare KPI-driven QBRs within the Sales organization.

Responsibilities

  • Respond promptly to customer inquiries via phone and email, serving as the primary day-to-day contact to ensure effective communication
  • Provide accurate engineering build quotes to customers through the RFQ system by collaborating with cross-functional teams
  • Manage Mass Production Pricing Maintenance, including resolving pricing issues, setting up new devices, and updating master quotes and customer portals
  • Collaborate with billing teams to identify and resolve pricing mismatches and coordinate with factories for clarifications
  • Work directly with customers to revise purchase orders and resolve payment issues efficiently
  • Generate and deliver material disposition reports to customers, organize conference calls to explain liabilities, and collect additional data to facilitate payment resolution
  • Review customer forecasts and commitments weekly, provide monthly capacity statements, and drive revenue attainment
  • Prepare Quarterly Business Reviews (QBRs) by liaising with factories to gather KPI data such as shipment and on-time delivery performance for customer presentations
  • Manage customer escalations related to loading and shipment to ensure timely resolution

Required competencies and certifications

  • Experience in the semiconductor industry
  • Minimum of 5 years’ relevant experience in in-house sales, customer service, or planning functions

Preferred competencies and qualifications

  • Degree in any discipline, preferably Business or Management
  • Strong analytical, problem-solving, and organizational skills demonstrated through managing pricing and customer issues
  • Ability to prioritize and multitask effectively in a dynamic environment
  • Proficient in Microsoft Office, especially Excel, to prepare reports and analyze data
  • Excellent communication skills to collaborate with customers and global teams
  • Adaptability to change with a customer-satisfaction-oriented mindset
  • Energetic and positive personality
  • Willingness to travel occasionally based on business needs

Interested applicants, please kindly email your update resume to [email protected]. We regret to inform that only shortlisted candidates will be notified.

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