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Open nowPosted 20 days ago

Customer Service Representative (Fresh Graduates Welcomed)

MyCareersFuture94,028 open roles

Pay
SGD 3,000 – SGD 3,500 a month
Where
North-East, Singapore
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Your applicationOpen nowCustomer Service Representative (Fresh Graduates Welcomed)MyCareersFuture · North-East, Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MyCareersFuture's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 20 days ago

The posting

RESPONSIBILITIES:

  • Ensure accurate and timely processing of customers’ repair orders and quotations in the ERP system
  • Act as the primary point of contact to resolve customers’ issues, complaints, and enquiries related to repair orders, shipment and service requirements
  • Monitor repair order status in the ERP system and coordinate with Repair, Planning, Warehouse/Logistics teams to ensure repair completion and delivery commitments are met
  • Work closely with planners and cross-functional teams to ensure smooth and timely fulfilment of customer requirements and commitments
  • Coordinate with warehouse personnel to ensure accurate picking, packing, and timely dispatch of customer shipments
  • Prepare shipping documents for COHU and 3PL warehouse shipments in compliance with customer and shipping requirements
  • Arrange shipment bookings with approved couriers and freight forwarders to meet customer delivery commitments
  • Maintain and ensure accuracy of customer information, order details and shipment records in the ERP system
  • Monitor and expedite the return of defectives from customers to support timely repair turnaround
  • Verify billing accuracy, generate operational reports and monitor 3PL inventory levels and replenishment activities to support business requirements
  • Support continuous improvement initiatives to enhance customer service processes and operational efficiency
  • Perform any other duties or projects assigned by the Team Leader

REQUIREMENTS & QUALIFICATIONS:

  • Fresh graduates are welcome to apply.
  • Diploma in Business Management, Logistics with 2-4 years of relevant customer service and/or logistics experience, preferably within the semiconductor industry.
  • Good understanding of supply chain and RMA processes.
  • Working knowledge with ERP systems will be an advantage.
  • Strong coordination, communication and interpersonal skills.
  • Good team player with ability to work independently and manage priorities effectively.
  • Proactive attitude with a strong willingness to learn, develop new skills and undergo training.
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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on MyCareersFuture's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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Why it works

3×

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