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Open nowPosted 21 days ago

Customer Service & Sales Manager

MyCareersFuture94,028 open roles

Pay
SGD 3,000 – SGD 4,000 a month
Where
Central, Singapore
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Your applicationOpen nowCustomer Service & Sales ManagerMyCareersFuture · Central, Singapore
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This job: posted 21 days ago

The posting

Wonderlit is seeking a dynamic and outstanding sales and customer-oriented individual to join its team.

Roles & Responsibilities

  • Promote Wonderlit programmes and recruit new students through emails, calls, follow-ups of online enquires such as website and social media, in-person studio visits, campaigns, open houses and information sessions.
  • Develop good rapport and long-term relationships with parents of prospective students by providing excellent customer experience in all interactions, committing to the required professional service level.
  • Provide accurate and prompt information on Wonderlit programmes and curriculum to parents of existing and prospective students.
  • Support parents of existing and prospective students on trial and make up lessons, fee payments etc.
  • Channel all customer feedback to management and follow-up on complaints and issues, if any.
  • Establish and develop new contacts and sales leads to meet or exceed the studio’s monthly enrolment targets, working closely with Marketing on recruitment campaigns and activities.
  • Understand competition and trends in the education industry to develop sales strategies and initiatives.
  • Maintain student CRM or database through regular updates into designated parent app.
  • Maintain the appearance and housekeeping of the front-of-house area and the studio in general.
  • Check-in for students to classes at the studio.
  • Take ownership of any assigned ad-hoc duties, tasks and projects.
  • Be an ambassador for Wonderlit at all times in interacting with parents and other external stakeholders.

Required Qualifications & Experience

  • A Diploma in Sales and Marketing or related field.
  • At least 2 years of proven track record in sales and customer service, preferably in the education field.
  • Good command of English and Chinese, both spoken and written.
  • Familiarity with Chinese social media and platforms including Weibo, Wechat and Little Red Book.
  • Organized, attention to details, able to multi-task and collaborative.
  • Energetic, driven, self-motivated and love to be around children.
  • Proficient in Microsoft Office, familiarity with other software (e.g. Photoshop, Illustrator) a plus.
  • Must be able to work weekends (full timers are on 5-day work week).
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