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Open nowPosted today

Customer Service (Sea Freight)

MyCareersFuture94,028 open roles

Pay
SGD 3,000 – SGD 5,000 a month
Where
East, Singapore
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Your applicationOpen nowCustomer Service (Sea Freight)MyCareersFuture · East, Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MyCareersFuture's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.9%7 days
  4. 14.2%14 days
  5. 34.1%30 days
This job: posted today

The posting

  • Develop and manage new and existing accounts.
  • Respond to RFI/RFQs and daily adhoc enquiries
  • To source for the best rates for ocean enquiries and feedback on any business opportunities.
  • To follow up on sales leads and enquiries from all overseas agents and/or referrals.
  • To develop new products and/or trade lanes
  • Manage client booking with shipping lines or coloaders
  • Input booking detail and costing into the freight systems
  • Check costing and accept or dispute any vendors billing not in line with quotation.
  • Other duties as may be delegated by management from time to time.
  • Able to execute B/L base on customer service instructions and comply to carrier / agent requirement.
  • Handle all sea export shipment bookings via different channels of communication + invoicing.
  • Attend to customers’ enquiries via email wherever necessary.
  • To give timely feedback to customers on freight status
  • Ensure timely creation & updates for specific customers’ SOPs.
  • Good understanding of customers’ profiles and handling requirements to ensure 100% compliance, 100% customer satisfaction all the time.
  • Respond to customer complaints and enquiries promptly (sense of urgency) and provide possible suggestions / solutions or assist with recovery actions whenever possible.
  • Build good business rapport with both external and internal customers.
  • Prepare and submit reports timely whenever required.
  • Able to work in team with communication and understanding of work flow.
  • Take on additional tasks delegated by Department Supervisor/ Manager

Qualifications:

  • Minimum 2 years' of related work experience.
  • Good understanding of shipping lines or coloaders
  • Experiences with shipping procedures.
  • Good command of written and spoken English.
  • Self-motivated.
  • Customer oriented
  • High endurance
  • Able to work under pressure
  • Certificate with Transport Logistics or DGR will be added advantage.
  • Import/Export Documentation
  • Allow hybrid working arrangement
  • Knowledge of Import and Export documentation
  • With permit declaration, Knowledge of Costing and Billing is an added advantage.
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  1. A CV for this posting

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  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on MyCareersFuture's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    MyCareersFuture's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

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