Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted yesterday

Customer Service & Supply Chain Officer

MyCareersFuture94,028 open roles

Pay
SGD 5,000 – SGD 6,000 a month
Where
Singapore
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Service & Supply Chain OfficerMyCareersFuture · Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MyCareersFuture's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.9%7 days
  4. 14.2%14 days
  5. 34.1%30 days
This job: posted yesterday

The posting

Department: Customer Service & Supply Chain

We are seeking an experienced Customer Service & Supply Chain Officer to manage supply chain and customer care operations for our Singapore business unit.

The role covers demand forecasting, inventory and replenishment planning, inbound logistics and the end-to-end customer order lifecycle. Working closely with sales teams, suppliers and logistics partners, you will ensure product availability, timely deliveries and responsive customer service while maintaining efficient inventory levels.

Demand Planning

  • Develop demand forecasts using historical sales data, market trends, sales team projections and customer insights.
  • Coordinate with the sales team to understand current requirements and anticipated customer demand.
  • Align demand forecasts with supply planning to support product availability and timely order fulfilment.

Inventory & Supply Planning

  • Plan inventory levels, purchasing and replenishment to balance customer demand with product availability.
  • Monitor stock levels and optimise inventory to support service requirements and efficient stock management.
  • Coordinate with suppliers on product availability, replenishment schedules and supply requirements.
  • Identify and address potential supply gaps to maintain continuity of supply.

Inbound Logistics

  • Coordinate the movement of goods into the business, including transportation, shipping and customs clearance.
  • Monitor inbound shipments and ensure timely replenishment to meet current and forecast customer demand.
  • Work with suppliers and logistics partners to resolve shipment delays and delivery issues.
  • Ensure the completion and accuracy of relevant shipping and customs documentation.

Customer Service & Sales Administration

  • Manage the complete customer order lifecycle, from quotations and order entry through to delivery and returns.
  • Validate order details, coordinate schedules and process order amendments accurately.
  • Keep customers informed about order status, availability, delivery timelines and changes.
  • Coordinate with internal teams to resolve order-related enquiries and fulfilment issues.
  • Manage customer service cases in Salesforce and ensure timely follow-up and closure.

Outbound Logistics

  • Coordinate deliveries from the warehouse to customer locations.
  • Work with warehouse and logistics partners to ensure accurate and timely dispatch.
  • Maintain required delivery documentation and ensure compliance with applicable processes.
  • Communicate with customers on delivery arrangements and resolve delivery-related issues.

Performance Monitoring

  • Monitor inventory and customer service performance using relevant systems and reporting tools, including Power BI and Salesforce.
  • Maintain accurate operational data to support reporting and decision-making.
  • Identify opportunities to improve supply chain efficiency, order fulfilment and customer satisfaction.

Qualifications & Experience

  • A degree in Business Administration, Logistics or a related discipline.
  • At least 8 years of relevant experience in customer service and supply chain operations.
  • Strong computer literacy, including proficiency in Microsoft Word, Excel, PowerPoint and Outlook.
  • Proficiency in Salesforce and Power BI.
  • Knowledge of ERP systems, such as Oracle or SAP, would be an advantage.
  • Good command of spoken and written English.

Key Skills & Attributes

  • Strong customer focus and commitment to service quality.
  • Good business acumen, data management and critical-thinking skills.
  • Effective communication and interpersonal skills, with the ability to work with colleagues and partners from diverse cultural backgrounds.
  • Strong organisational and time-management skills, with the ability to prioritise multiple tasks and meet tight deadlines.
  • Ability to work independently with minimal supervision while contributing effectively to a team.
  • A responsible, proactive approach, supported by a strong work ethic and positive attitude.
  • Adaptability to changing processes and customer requirements.

Key Performance Indicators

  • Days of Inventory Outstanding (DIO).
  • Inventory depreciation provisions.
  • Customer service rate.
  • Average customer delay.
  • Customer backorders.
  • Number of Salesforce cases closed within three days.
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against MyCareersFuture's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on MyCareersFuture's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    MyCareersFuture's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.