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Open nowPosted 16 days ago

Customer Success and Operations Executive

MyCareersFuture94,028 open roles

Pay
SGD 2,800 – SGD 3,300 a month
Where
Central, Singapore
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Your applicationOpen nowCustomer Success and Operations ExecutiveMyCareersFuture · Central, Singapore

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Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

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  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 16 days ago

The posting

Customer Success and Operations Executive

About Aventis Graduate School

As a certified Great Place to Work® organization and award-winning training provider in Singapore, Aventis Graduate School is dedicated to making a positive impact on our staff, learners, and corporate clients. We deliver top-tier master's degrees, executive diplomas, and corporate workshops in partnership with leading global universities across the UK and USA.

We empower our team members to build purpose-driven careers in a dynamic, continuous learning environment. We are seeking an energetic, customer-centric Customer Success and Operations Executive who is passionate about adult education and eager to grow with us.

Why Join Us?

  • Continuous Learning & Sponsorship: Access professional upgrading opportunities, skill development, and higher education sponsorship paths.
  • Fast-Track Career Growth: Gain hands-on exposure to corporate training management, trainer relations, and executive event operations.
  • Fresh Graduate Friendly: Comprehensive onboarding, structured training, and mentorship provided to set you up for success.

The Role & Impact

As a Customer Success and Operations Executive, you will drive the end-to-end learner journey, from initial enquiry to course completion. You will oversee class delivery, handle participant relations, drive proactive service recovery, and maintain efficient operational administrative support.

Key Responsibilities

  • Enquiry & Enrolment Management: Serve as the main liaison for course participants, answering program inquiries promptly and providing dedicated support throughout their learning journey.
  • Course Delivery & Logistics: Oversee course scheduling, venue setups, digital learning platform access, course materials, and participant registration.
  • Service Recovery & Quality Assurance: Analyze post-workshop participant feedback and trainer evaluations to identify operational gaps, driving rapid service recovery to elevate course ratings.
  • Administrative Operations & Receivables: Monitor and follow up on outstanding corporate/learner balances. Maintain accurate training records and documentation across operational databases.

Who We Are Looking For

  • Educational Background: Diploma in any discipline (Fresh graduates with a strong customer service or administrative interest are welcome).
  • Communication & Service Mindset: Excellent written and verbal English communication abilities with a strong customer-first approach.
  • Problem-Solving Skills: Strong multi-tasking abilities, attention to detail, and a proactive mindset to handle service recovery and logistics smoothly.

Remuneration & Working Location

  • Package: Competitive Base Salary + Employee Wellness Benefits.
  • Location: Central Singapore (Convenient access near MRT).
  • Work Culture: Vibrant, collaborative, and growth-oriented.

How to Apply

Ready to start an exciting, purpose-driven career with a certified Great Place to Work® institution? Click Apply Now or submit your resume (PDF/Word format) along with your expected salary.

Explore our programs at www.aventislearning.sg or www.aventis.edu.sg

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