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Open nowPosted 3 days ago

customer success manager

MyCareersFuture94,028 open roles

Pay
SGD 2,500 – SGD 4,000 a month
Where
West, Singapore
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Your applicationOpen nowcustomer success managerMyCareersFuture · West, Singapore

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The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
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  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 3 days ago

The posting

Join Captain’s Eye – Shaping the Future of Maritime Safety with AI

Captain’s Eye is a fast-growing AI tech company on a mission to revolutionize safety and operational efficiency in the maritime industry. Our advanced CCTV and real-time analytics platform empowers global shipping companies with smart surveillance, actionable insights, and proactive risk management – making the seas safer and operations smarter.

Role Overview: Customer Success Manager

We’re looking for a results-driven, relationship-focused Customer Success Manager to join our expanding team. This is an exciting opportunity for someone with 1+ years of Customer Success or customer experience who is passionate about driving customer adoption, delivering impact, and unlocking growth opportunities.

What You’ll Do

  • Own and grow a portfolio of customer accounts, ensuring long-term satisfaction and retention
  • Be the trusted advisor and primary contact for key stakeholders post-onboarding
  • Spot and execute on upsell and cross-sell opportunities aligned with customer goals
  • Partner with Sales and Product to craft tailored solutions that drive success
  • Track account health using data insights, addressing risks before they escalate
  • Lead QBRs, product trainings, and success planning workshops to maximize customer value
  • Keep everything organized with accurate CRM and success documentation

What We’re Looking For

  • Proven record of growing and expanding customer accounts
  • Exceptional communication and relationship-building skills
  • Experience with B2B SaaS or tech products (maritime or AI background is a big plus)
  • Data-driven mindset with the ability to translate insights into strategy
  • Thrives in a fast-paced, dynamic environment where innovation is constant
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